facilitation

recent work available upon request

design thinking - Sprint 0

My team’s objective was: Understand and manage our end to end client experience via a centralized productive use environment. I decided we needed to run a sprint 0. We set up stakeholder interviews, aligned on workshop goals, and did some workshop prep. During the 4 day workshop, as a team, we drafted As-Is and To-Be scenarios, concepted big ideas, and conducted some guerrilla research.

Company: IBM
Role: Design Team Lead / Participant
Duration: 2017

bb analytics symposium - Empathy & analytics

One of our missions at Blackboard is to help users interpret, apply, and deliver insights to the right people, at the right time, to inspire and initiate action.​ During this conference workshop, we wanted to know how our users work with data and what they do with that data once they have it.

Company: Blackboard
Role: Workshop Co-Facilitator
Duration: 2018

adoption of the uxd process

As our teams were transitioning into different squads and we were struggling to align on a process with our partners, we decided to identify our current process, it’s pitfalls, and where we could improve. I facilitated the workshop with 3 different design teams and our flagship product development team.

Company: Blackboard
Role: UXD Manager
Duration: 2018-2019