design
recent work available upon request
watson analytics
In today’s world, data is key in not only understanding human interactions, but also how to make better business decisions fast. With high demand for analytics, there started to become a complex system for business users and analysts to manage all the different products. We were challenged to eliminate the silos of capabilities, make it easy for novice users to understand, and scale the framework to include the entire portfolio, all while keeping designs consistent and on brand.
Company: IBM
Role: UX Lead / Individual Contributor
Duration: 2013-2015
Cognos disclosure management
Large multinational businesses are complex creatures, especially financially. These companies must generate financial reports on a quarterly and annual basis. Once there are consolidated figures, our users used CDM to figure out what story the numbers were telling, generate supportive graphs and visualizations, and create the actual financial reports. Our team was tasked with creating a new solution in the cloud from on-prem with an intuitive interface and time saving workflow.
Company: IBM
Role: Design Team Lead / UX Individual Contributer
Duration: 2016
NPS Design portal
Ginni Rometty, CEO in 2017, announced that IBM will begin using Net Promoter Score (NPS) to gauge our clients' experience with IBM. For some time, the IBM Design for Client Services (IDfCS) team was in a constant stream of client workshops and had been collecting feedback in miscellaneous ways. My team was tasked with building a tool for our team to easily create, manage and view extended analysis of the NPS surveys taken during workshops.
Company: IBM
Role: Design Team Lead / UX Individual Contributor
Duration: 2017
Blackboard Data
One of our missions at Blackboard is to help users interpret, apply, and deliver insights to the right people, at the right time, to inspire and initiate action. When this product was kicked off, there were different experiences and analytics views across our portfolio of products. We were challenged to think about how we could consolidate those views into one data reporting experience, while also eliminating the large technical debt on our side.
Company: Blackboard, Inc.
Role: UXD Manager / UX Individual Contributor
Duration: 2017 - 2021
